The Operations Maturity Model:

A New Paradigm for Optimizing IT's Value

IntroductionThe Story of IT Spending is a familiar tale at most organizations. Typically, it's two tales, with two storytellers. As told by the CFO, the narrative runs something like this: IT spending is too high; tangible returns from existing spending levels are mostly unrealized (or at least unapparent). Budget freezes or slashes are necessary to control IT costs and impose budget discipline. The CIO might tell the tale this way: the IT department's resources are being taxed to the limit by demands from across the enterprise, yet further IT investment has been declared out of the question. IT cost cuts threaten the level of service IT provides to internal customers, not to mention the functioning of mission-critical operations... For an emailed PDF copy of the entire white paper, please complete the IT survey below.
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Of the following IT issues, please check all those that apply to your company.
I have difficulty justifying expenditures to senior management.
My staff does not have all of the right skills or depth needed.
I am not certain I can recover from outages quickly enough.
It is difficult to keep pace with the 18 to 36 month technology cycle.
Daily operations and keeping my systems running keep me from focusing on new       strategic projects.
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